Frequently Asked Questions
Q. Do you offer Cash on Delivery (COD) all over Bangladesh?
A. Yes. AlphagearX BD provides 100% Cash on Delivery nationwide across all 64 districts. Pay only when your premium gym & yoga gear arrives at your door. No advance payment required for most orders.
Q. How long does delivery take inside Dhaka and outside Dhaka?
- Inside Dhaka: Usually 24–48 hours
- Outside Dhaka: 3–5 working days (major cities faster)
We use reliable courier partners for safe, fast nationwide home delivery of all AlphagearX products.
Q. What is your return and exchange policy?
A. We offer a 7-day easy return/exchange policy. If you receive a defective, damaged, or wrong item, contact us via WhatsApp with unboxing video within 7 days. Unused products in original packaging are eligible. We make it right quickly.
Q. Are AlphagearX products authentic and suitable for Bangladesh’s humid climate?
A. Yes. Every AlphagearX product is 100% authentic premium gear (wrist supports, knee supports, resistance bands, yoga mats, gloves, etc.). Built with sweat-resistant, humidity-resistant materials specifically tested for Bangladesh weather so they last longer during intense home workouts and gym sessions.
Q. Do you charge delivery fees? Is free shipping available?
A. Delivery charges are affordable and shown clearly at checkout:
- Inside Dhaka: Standard low rate
- Outside Dhaka: Slightly higher based on location
Free shipping or special offers are often available on selected products and combo kits. Check the product page or cart for current offers.
Q. What if I have a problem with my order or need product advice?
A. Our support team is available on WhatsApp for order tracking, sizing help, product recommendations (home gym, yoga, recovery), or any issues. We stand behind every product with quick after-sales support and manufacturing defect resolution.